FAQ

1. What’s the difference between Vietnamese and Cambodian hair?
Vietnamese hair is silkier and tend to be natural straighter than Cambodian hair while Cambodian hair is coarser and natural wavier than Vietnamese hair.
2. What are the grades of hair? Do you have 9a/10a/8a/..grade?
Actually, grade is the way that Chinese value their hair. We sell Vietnamese hair so we just have single, double and super double drawn hair and all of them are best quality. Let me show you some pics to see the difference
3. What is single drawn, double drawn and super double drawn hair? What is your highest quality hair and what makes it high quality?
They’re all our qualities and the difference among them is the amount of short hair mixed inside the bundles. Single drawn hair has thin end because the amount of short hair mixed inside is the most but super double drawn has very thick end almost same length. It’s the best quality we have.
4. Is your weft line double weft or single weft? Can you ensure that it won’t shed or tangle?
Now all our weft line is double weft so we can make sure it won’t shed at all.
5. Can I bleach the dark hair? Black to platinum? Can it be lifted to 613 and remain its integrity?
Normally remy hair can be dyed to dark brown colors and it also depends on your technology. We also have a type called virgin hair from one girl which is very special for dyeing and bleaching.
6. Tell me more details about tape hair?
The tape size is 0.8x4cm, and its weight 2.5 grams/pc. We can do longer tape hair if you want, for example 0.8cm x 8cm Normally, we have 40 pcs tape/100 grams, but it also depends on the length of hai
7. Do you do 0.5 gram tips hair?
We have 3 kinds of keratin hair. 0.5gr/pc, 0.8g/pc and 1 gr/pc For pre-bonded hair we offer U tip, V tip, flat tip, I tip. Both of them using Italian keratin, strong and long last on your hair.
8. What’s the size you have?
We have 6-32 inches, sometime we also have 34-40 inches but limited quantity.
9. Do you offer single donor hair or multiple donor?
We offer both of them which are virgin hair from one donor and remy hair.
10. Does your hair have a lot of short hairs?
It depends on the quality you choose. If you choose super double drawn hair, the amount of short hair mixed inside the bundles is very little, so you can see the end of hair is very full.
11. What is your wave or curl pattern process? Is it heavily chemically processed, lightly chemically processed or steamed processed?
All curly hair is made by hot steam. We don’t use any chemical at all. For wavy we have both natural wavy and hot steam wavy. Let me show you some pictures.
13. Will it shed and tangle?
The hair is no tangle or shedding at all.
14. Is it cuticle aligned? Are the hair cuticles removed?
The hair still keeps all cuticles so it’s strong and not easy to be damaged.
15. Is the hair Remy or virgin hair?
We have both remy and virgin hair. Remy hair is the hair mixed from more than one donor so each bundle is 100 grams and virgin hair is a special type for bleaching and dyeing on your own when you receive it.
16. What is non remy hair, remy hair and virgin hair?
- Non-remy hair is collected from the floor of temples and hair salons. Cuticle directions become mixed, causing tangling and matting.To disguise this the hair will go through an acid bath to completely strip the cuticle, similar to relaxing your hair about a dozen times.
- Remy hair: each bundle remy hair are from 3-4 difference people mixed together, but all remy hair bundle are the same cuticle direction.
- Virgin hair is hair from only one girl, cuticle aligned.
17. How do you preserve the cuticles?
We just wash the hair carefully with shampoo which is extracted from natural ingredients. We don’t use any chemicals to process the hair.
18. Can you create new curl patterns based of images I show you.
Currently we just can produce which ones we have. But we always test making other new patterns to launch it to the market as soon as possible.
19. Is your hair treated with chemicals, acids or silicones?
No dear, we never use chemicals or acids on the hair.
20. How long will hair last?
At least 1 year, if you take care of it carefully you can use it longer.
21. What is price of your hair/ Can I have price for your hair?
Can you pls tell me which kind of hair do you want, size, color of hair, do you want bulk or weft hair then I can send you price of hair.
22. Can I get wholesale price?
Yes, the prices I give you is wholesale price and you will get more discount when you order in large quantity.
23. What types of hair do you have?
We are supplying Vietnamese Hair with different types of hair, let me send you some pictures to see then you can choose the type of hair you are looking for.
24. How long do you take to make it?
: In normal we often need about 5 days, but it depends on the color, the textures you need it can be longer than normal 1- 2 days.
25. Can I get a sample for that hair?
Yes, dear. For a sample you should get 200 grams for testing the quality.
26. What is minimum order I can place?
We accept a minimum order as 200gr for the first time. The more you buy the more discount you get dear.
27. How can I get the hair?
We can ship hair by UPS, DHL, FEDEX, EMS, Which way is better for you, dear?
28. How can I place an order?
Tell me about the hair you need first, then I can calculate with total amount for you. Then pls tell me your order for exactly, and then send me your information: Name, address, phone number then I can make an invoice for you. After you make payment we will start to do hair for you, and after 5-6 days I will ship hair to your address.
29. Can I make it wavy or curly by myself?
With black color, it is okay.
30. Can we color it?
If you want color hair by yourself, you should get Virgin Hair from one girl it is the best hair for bleaching and dye hair even to blonde color.
31. Is it tangle after I use it 1 month?
No dear, but please take care with wavy and curly hair
32. Can I replace tape (for Tape hair) if I want?
Yes, of course, we also sell tape roll and remover tape also, if you need it.
33. What is original of your hair?
Our hair is Vietnamese hair.
34. You sell non-remy hair?

No dear, we sell 100% remy and virgin human hair, no chemical, unprocessed.

35. What color you have?
We can make different color: Natural color, dark brown (#2, #4, #4, #1H), light brown (#6, #8, #12, #27) and blonde (#14, #16, #18, #22, #24, #60, #613) and some cold color ( #3Q, 4Q, 5Q, 1H, 2H, 6c, 9c, 12c, 18c).
36. What is your keratin from?

We use high quality keratin from Italy.

37. What standards do you supply?
In this time, my company supply 4 standards: A, A+, A++, A+++. Price is increase from A to A+++. I will send picture of 4 standards for you see. You can see and choose for yourself.
38. I noticed that some of the bundles have a slight lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?
This is perfectly normal. Please understand that 100% pure Virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person.
39. Do you have natural curly hair?

Our curly hair is hot team curly.

40. What kind of wavy do you have?
I have 4 types of wavy: the natural wavy, body wavy, deep wavy and water body wavy. I have both of them in weft and bulk. The natural wavy is 100% natural. For 3 others, I make them by hot steam.
41. Where do you collect the hair?

Our material hair is collected from healthy donors. It guarantees the quality of our hair. All our hair is soft and shiny and can be bleach to blonde.

42. Can I get free sample and free shipping so that I can test the quality of your hair?
We can give you free sample about 25-30 grams but you have to pay shipping fee and PayPal fee or others fee. Normally, shipping fee is quite expensive so you can order 2 bundles for the first sample, it’s better to save the fee of delivery.
43. How to wear clip-in hair extension?

That’s the popular question I receive from many customers.I already made a video about it. Please take a few minute to see it: 

44. How to distinguish the real hair and the fake hair?

That’s the popular question I receive from many customer

I already made a video about it. Please take a few minute to see it: https://www.youtube.com/watch?v=PPy-xVVH0Lw&t=53s

45. How take care curly, deep wavy?

You should comb curly and deep wavy black and brown when hair is wet, not comb when hair is dry. Hair is easy tangle when hair is dry.

46. How to take care blonde hair?
Because blonde cuticle is lost a part after bleaching. so hair is thinner, you should comb the hair when hair dry, not wet.
47. Why do you charge 4% PayPal fee?
In fact, PayPal charges us much about 7-8% fee in which we just want to receive exact amount to make hair so we support you 4% and you also pay 4% to make up for this fee.
48. If I am not satisfied with the hair, what is your policy?

If you feel your product is unsatisfactory and would like a refund or an exchange, you must return it to us within 02 days since the days you receive it according to shipping agency track. Postage must be covered by the sender and it’s the responsibility to ensure that their return postage is appropriately covered.

In case you want return the product, we will refund product price and shipping fee back after 2 working days we receive the right product.

Pls notice that before shipping, we always take pictures and videos of the hair and send to customers. To avoid any dispute, please check pictures and videos with sales that you spoke to.

49. Should I sign on the package?

Yes, signature is requested. We would like to make sure that UPS will deliver the hair to right address

50. Why do I have to pay bank charge when I still have to pay bank charge from my side?

Because our price is not including any fees like shipping fee or bank fee. It’s net price, and we still have pay bank charge when we drawn money from bank about 50-70 $, so we can’t under total bank fee. If you don’t want to pay bank charge, you can do others payment: Western Union, Money Grams or Master Card (with fee is only 2.8 %)

51. How do you ship to me?

I will ship to you by DHL/UPS/FedEx/EMS.

(với khách Nigeria: Besides, If you have your shipping agency in China, I will ship to your agency, then they will ship to you)

52. How long does it take to ship? / When will I receive hair?

After receiving your payment we will prepare the hair to ship. When it’s ready I will ship it immediately and it can take 3 -5 days to ship.

It takes about 2-4 days to ship to Euro, Russia, Australia, American and about 4-5 days ship to Africa.

53. Is shipping safe? Are you sure I will receive the hair?

Yes, because UPS is a reliable shipping company so please give us your exact address, the hair will be sent to you safely.

54. Why shipping fee is expensive?

My dear, that is price which shipping company give me. I cannot change anything, I don’t have any profit here.

55. I do not want to pay tax when receiving goods. How do I do?

Yes dear, I understand. I will declare synthetic hair and low value.

56. Why delivery is so slow?

Actually, In this time, we have many big orders, and we are improving technology so some orders are delayed.  We will try to make quickly for you and send as soon as!

57. Why do you make closure very long time?

Dear, Closure is made by hand 100%, it takes 2-3days one staff only make 1 SET. So next time, when you order closure, please tell me soon, we will make in time for you.

58. Why I must pay tax/fee?

Maybe the Customs knew it is real human hair

They checked and store your hair a few days, so you have to pay the warehouse charges, Custom fees…

59. This is the first time we have bought hair from VN, how can we trust you?

We are a big company in VN, you can find us on all media such as Youtube, instagram, facebook, VK..  And see our feedbacks from customers.

60. Are you a manufacturer or trader? How long have you been manufacturing?

We are a manufacturing company. We have our own factory and we started our business for more than 10 years.

61. How much can you produce a month?

From 1500 to 2000 kilograms monthly.

62. More vendors make discount for me when I only buy 2 kg, please discount for me, I can buy hair from you weekly?

Sorry, our price is wholesale price so I only can discount for you 4$/kg when you buy over 10 kg per month. Our hair is high quality so this price is suitable. I can’t discount when you buy with a little amount.

63. In comparing with other companies, your company has too few discounts for customers. Why?

Because we sell at factory price only. In comparing with others, our price is really reasonable. We earn little profit. When you become our loyal customers, we will have many discounts for you in each order.

64. Could you give us some addresses that you have ever shipped hair to? We would like to make sure this business is real?

We are so sorry for this inconvenience but we could not. We always keep the customer’s information in secret, that will not affect their business. But we can show you their feedbacks about our products so that you can make sure.

65. Your price is higher than some others companies in VN, so what are your Unique Selling Point?
  • Price is a little high, but quality is good. If you feel it expensive, I can show you lower price? It suites for you.
  • We can say for sure that money ensure the quality. Our Unique selling point is QUALITY. Besides that, we also have good customer’s services. Always be willing to answer all your questions and fix out all problems that you have in process of ordering.
  • I think our prices very completive other company dear. It's the wholesale prices dear.